Account usage

My Promo code did not work. Now what?

Please try it again and if it still doesn’t work, please contact helpnz@quidglobal.com

How do I cancel my Quid account?

Please read through the terms and conditions for the products you are using, and contact helpnz@quidglobal.com to discuss your options.

Do you offer joint accounts?

This feature is not available yet.

Can multiple users login to my Quid account?

This feature is not available yet.

How do I change my Quid account password?

If you have forgotten your password or wish to update it, you can do so here by following the instructions.

I need help. How do I contact you?

Our customer support team is available at helpnz@quidglobal.com between 8.30 am- 4.30 pm (NZST) Monday to Friday, excluding NZ Public Holidays. You can also reach us via logging in to Quid and sending a chat.

How can I protect my account?

To keep your account safe and secure, there are plenty of things you can do!

Here are a few of our top tips to help you do just that:

  • Sign up to Quid web app using your own device, not someone else’s
  • Set a strong password
  • Use Privacy Mode in public to hide certain parts of your account
  • Keep a check on your transactions and easily spot any unusual ones
  • Keep your device updated
  • Don’t disclose private information about yourself or your account on public forums
How can I access my account?

Log in to your Quid dashboard 24/7 here.

How do I change my Quid account password?

If you have forgotten your password or wish to update it, you can do so here by following the instructions.

Can’t find what you need? Contact us now

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