Privacy Policy

Quid and Quid Global are trademarks licensed to Quid Ecosystem Group Ltd by Quid US LLC, a limited liability company duly registered in the state of New York, with principal mailing address of 333 East 46th Street, 1D, New York, NY 10017 USA.  

Quid Ecosystem Group Ltd (“Quid”, “we” or “us”), recognises the importance of the protection of personal information. This Privacy Policy (“Policy”) sets out our practices in relation to information that is gathered from persons who visit our website www.quidglobal.com (“Site”), use of our mobile applications (“Apps”) (both as amended from time-to-time), or otherwise where information that is shared with us and is defined as Personal Information (collectively: “Users”).

Personal Information is information, when taken individually, or collectively, has the ability, by reasonable means, to identify a person, whether that be a User or any other person.

We are registered with the Information Commissioners Office (ICO) as a Data Controller, registration number ZA783320. Our registered office is at 52 High Street, Victoria House, Sevenoaks, England, TN13 1JG (UK) and the company number is 12545971. 

1. Grounds for Data Collection

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

Gathering Personal Information will also be necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

We encourage Users to carefully read the Privacy Policy and use it to make informed decisions about whether to use our services or otherwise share Personal Information with us. 

2. What information do we collect?

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-Identifiable Information”). 

We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The type of Personal Information we collect includes:

3. How do We receive Personal Information about you?

We receive your Personal Information from various sources:

4. How do We use the Personal Information we collect?

We may use the information for the following:

5. How We Share Your Personal Information

In addition to the different uses listed above, we may transfer or disclose Personal Information to our parent company and subsidiaries as defined in section 1159 of the UK Companies Act 2006, as well as affiliated companies and subcontractors in relation to services that we provide to you.

We may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: 

6. Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.  These communications will include:

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

7. Rights Available to Individuals

Data Protection legislation has granted you the below rights in relation to your Personal Information:

Should you wish to access any of your rights, please contact us at privacy@quidglobal.com 

8. Data Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion or as requested by you.

9. Where Is Your Personal Information Stored?

Personal Information that is collected from you may be transferred to and stored at a location outside of the European Economic Area (EEA).  Staff working for on behalf of Quid located outside the EEA may also process your Personal Information.  This may be to process your payment or to provide various support services.

Prior to your Personal Information being transmitted outside the EEA, we will ensure that either the destination country is the subject of an EU Adequacy Decision or there are measures in place that are equal to EEA standards to ensure the security of your data.

Whilst we undertake to do our best to ensure your Personal Information is protected, and procedures and features are in place to prevent unauthorised access, any transmission of data to our Website is at your own risk.  This is because we are not able to guarantee the security of your data transmitted to our Website as the transmission of data via the Internet is not completely secure.  

10. Data Subject Access Requests (DSAR)

Should you wish to request access to the Personal Information we hold about you, you are entitled to make a DSAR, by contacting privacy@quidglobal.com .  Please provide an outline of what data you are requesting, and the reason for your request.  You will not have to pay a fee; however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

We try to respond to all DSAR requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

12. Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at: privacy@quidglobal.com

13. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

14. Changes to this Privacy Policy

Quid reserves the right to modify or simply update its content, in part or completely, due to changes in the applicable legislation. We will inform you of these changes as soon as they are introduced, and they will be binding as soon as they are published on the Website. Quid invites you to visit this section regularly to get to know the most recent Policy.

15. Cookie Policy

When you access or use our content, products and services, information about your general internet usage may be obtained by way of a cookie file.  This is stored either on your browser or the hard drive of your computer (both Mobile or Web). Cookies perform various different functions, and the purpose of this policy is to give you a clearer understanding these.

What Are Cookies?

Cookies are small files which are stored on your computer or a website (both Mobile or Web). They are designed to hold a small amount of data specific to a particular client and website and can be accessed either by the website or your computer. Your browser makes cookies available each time you visit our websites or App.

Why Do We Use Cookies?

Cookies are used to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively.

We use both session cookies and persistent cookies to perform various functions across our sites.

Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Persistent cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to you.

How Do We Use Cookies?

When you visit our website or App, Cookies will be placed on your device in two ways. Cookies placed by Quid, as the site operator, are called “first party” Cookies. Cookies may also be placed on your device by a party, and these are known as “third party” cookies. Examples of the uses of third-party cookies include collecting information about browser habits and providing tailored content to you.  Customer experience and usage metrics will also be extracted from all our products.

While there are many different uses for first and third-party cookies, the cookies used by us all fall into one of the following four main categories of cookies:

Set out below is more information on these categories of cookies, including their purpose and whether these cookies collect Personal Information:

Strictly Necessary Cookies

These cookies are strictly necessary to enable you to navigate our website and App, and provide you with a more personalised service. They are used to provide content to you, as a user, and to provide products and services that you have requested.

Such cookies are essential to help your device download or stream information so that you can navigate around our websites and use its features.

Some examples of strictly necessary cookies are:

These cookies do not remember your preferences or username beyond your current visit.

Some of these cookies do collect your Personal Information in order to function. They may collect the following types of Personal Information:

These cookies are deleted when you close your web browser (browser session). Click here to see how you can control the use of cookies.

Functionality Cookies

These cookies are used to recognise you when you return to our website or App and allow us to remember the choices you make and to enable us to provide improved features. They also enhance the functionality of our website by storing your preferences. Functional cookies record information about choices you’ve made (such as language preference) and allow us to provide more personal features.

Here are some examples of the uses of performance cookies:

Some of these cookies do collect your Personal Information, to enable us to provide the services as outlined above.

Functional cookies expire after a maximum 2 years. Functionality cookies can be deleted from your browser history at any point before their expiry time. Click here to see how you can control the use of cookies.

Performance Cookies

These cookies are used to collect information on website usage. Such cookies are used to provide aggregated statistics on visitors to our websites and App. These statistics are used for internal purposes to help us to analyse and improve the performance of our websites, providing a better user experience.

Here are some examples of the uses of performance cookies:

While these cookies do not identify you personally while you are not logged in, they will collect your browser information and anonymised data, for the purposes outlined above.

In certain cases, some of these cookies are managed by third parties such as Google Analytics. These third parties are not capable of using these cookies for any purpose other than those outlined above, and they are unable to identify with these cookies.

Performance cookies are valid for varying periods. Some performance cookies are deleted once you close your browser, while others have an indefinite validity period. Such cookies can be deleted at any stage using your browser settings. 

Third Party Marketing/Targeting Cookies

These cookies are used to deliver advertisements relevant to you, based upon your activity on our website or App.

They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign.

These cookies record your visit to our website or App, the pages you have visited and the actions you have taken. We will use this information to make our website and the advertising displayed more relevant to you. We may also share this information with third parties for this purpose and to measure the effectiveness of an advertising campaign.

Targeting cookies are also used to:

Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies on our websites. These cookies are likely to be analytical/performance cookies, or targeting cookies. Please note that no Personal Information is collected, an advertiser is unable to associate the cookie with a particular individual’s name, address or other personal information.

These cookies are placed by third party advertising networks with our permission.

Third party cookies are valid for varying periods. Some cookies expire up to 13 months after they are last updated. Click here  to see how you can control the use of cookies.

How can you control the use of Cookies?

You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser. For your ease of reference, we have provided the links below which provide instructions on how to remove and delete cookies for some of the more common web browsers. Please be aware that if you block cookies from the websites, some or all the website’s functions may not perform as intended:

Firefox

Internet Explorer

Google Chrome

Safari

Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser. For more information about online behavioural advertising cookies and opt-out controls, please go to http://www.youronlinechoices.eu/

16. Our Contact Details

Should you wish to make any comments or requests in relation to anything in this Policy, please contact as follows:

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