Global Wallet

How do I get a copy of my statement?

You can view transactions, transfers, and balances in real-time in Quid and request a statement by contacting the helpdesk.

Is there a minimum exchange amount?

Yes. The minimum to exchange is 10 in your wallet currency. For example, if you have a GBP Wallet, then it would be £10.

How do I move money between my Quid wallets?

It’s simple, log in to the dashboard and head to the payments screen. Choose ‘Currency Conversion between wallets’ and add in the amount you want to convert and the currency you want to convert to. We’ll show you the exchange rate and you can accept the quote and lock in the rate. Easy.

Is there a minimum deposit amount?

The minimum amount to top up is 10 in your wallet currency. For example, if you have a EUR Wallet, then it would be €10.

How do I add money to my Wallet?

Currently, you can deposit money to your wallet via a bank transfer or add funds from another Quid currency wallet. To do a bank transfer, select ‘add money’, and you can then access and share your details. To add money from another Quid wallet, head to the Currency Conversion screen, enter the amount you want to add and follow the instructions.

How long does it take to open a Wallet?

It’s quick and easy. You can do it online, and we will ask you for a few verification details. Once you have submitted your application, it will generally take us up to one working day to verify your details. For businesses with more of a complex structure, it could take longer and is dependent on how quick you can respond to any requests for additional information.

What are the Wallet fees?

To view our fees, please refer to our Global Wallet terms and conditions (Annex 2 & 3). Please note, if you open multiple wallets in different currencies, we will deduct the fees from your Main Wallet.

What currencies are available?

Currently, you can open a wallet in GBP, EUR, USD, AUD, NZD and CHF.

What does my wallet include?

Your Quid Global Wallet gives you a sort code, account number or an IBAN in one currency to receive local payments and a SWIFT IBAN for international payments.

What documents do I need to open a wallet?

Individual Customers

You will be asked in the app to take a picture of your chosen ID and proof of address as part of the account registration process.

To verify your identity, we require you to upload a clear scan of either:

  • A valid, non-provisional, driving licence

  • A valid passport

  • A Valid Government issued ID Card

To verify your address, we require you to upload a clear scan of either:

  • Bank Statement issued in the last three months

  • Utility bill issued in the last three months,

  • Council/Rates bill issued in the last three months.

Corporate Customers

You will be asked in the App to provide the company’s incorporation and ownership structure documents. In addition, you must provide proof of identity and address for each director and shareholder identified. The list of documents needed is similar to the one for Individual customers.

If you have already supplied these when you added other products in Quid, we won’t ask you to provide them again, unless they have expired.

What is a Global Wallet?

Our Global Wallet allows you to send, convert, and receive payments across the globe via the Quid online platform. You can open up to six currencies – Euro, GBP, USD with CHF, AUD and NZD available soon.

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