FAQs

You can view transactions, transfers, and balances in real-time in Quid and request a statement by contacting the helpdesk.

Yes. The minimum to exchange is 10 in your wallet currency. For example, if you have a GBP Wallet, then it would be £10.

It’s simple, log in to the dashboard and head to the payments screen. Choose ‘Currency Conversion between wallets’ and add in the amount you want to convert and the currency you want to convert to. We’ll show you the exchange rate and you can accept the quote and lock in the rate. Easy.

The minimum amount to top up is 10 in your wallet currency. For example, if you have a EUR Wallet, then it would be €10.

Currently, you can deposit money to your wallet via a bank transfer or add funds from another Quid currency wallet. To do a bank transfer, select ‘add money’, and you can then access and share your details. To add money from another Quid wallet, head to the Currency Conversion screen, enter the amount you want to add and follow the instructions.

It’s quick and easy. You can do it online, and we will ask you for a few verification details. Once you have submitted your application, it will generally take us up to one working day to verify your details. For businesses with more of a complex structure, it could take longer and is dependent on how quick you can respond to any requests for additional information.

To view our fees, please refer to our Global Wallet terms and conditions (Annex 2 & 3). Please note, if you open multiple wallets in different currencies, we will deduct the fees from your Main Wallet.

Currently, you can open a wallet in GBP, EUR, USD, AUD, NZD and CHF.

Your Quid Global Wallet gives you a sort code, account number or an IBAN in one currency to receive local payments and a SWIFT IBAN for international payments.

Individual Customers

You will be asked in the app to take a picture of your chosen ID and proof of address as part of the account registration process.

To verify your identity, we require you to upload a clear scan of either:

• A valid, non-provisional, driving licence

• A valid passport

• A Valid Government issued ID Card

To verify your address, we require you to upload a clear scan of either:

• Bank Statement issued in the last three months

• Utility bill issued in the last three months,

• Council/Rates bill issued in the last three months.

Corporate Customers

You will be asked in the App to provide the company’s incorporation and ownership structure documents. In addition, you must provide proof of identity and address for each director and shareholder identified. The list of documents needed is similar to the one for Individual customers.

If you have already supplied these when you added other products in Quid, we won’t ask you to provide them again, unless they have expired.

Please try it again and if it still doesn’t work, please contact help@quidglobal.com

Please read through the terms and conditions for the products you are using, and contact help@quidglobal.com discuss your options.

This feature is not available yet.

This feature is not available yet.

If you have forgotten your password or wish to update it, you can do so here by following the instructions.

Please contact help@quidglobal.com, and we can help you. 

Our customer support team is available at help@quidglobal.com between 8.30 am- 4.30 pm Monday to Friday, excluding Bank or Public Holidays. You can also reach us via logging in to Quid and sending a chat.

To keep your account safe and secure, there are plenty of things you can do!

Here are a few of our top tips to help you do just that:

• Sign up to Quid web app using your own device, not someone else’s
• Set a strong password
• Use Privacy Mode in public to hide certain parts of your account
• Keep a check on your transactions and easily spot any unusual ones
• Keep your device updated
• Don’t disclose private information about yourself or your account on public forums

Log in to your Quid dashboard 24/7 here.

When you register an account with Quid, you have access to an ecosystem of core business and payment tools, including company formation with Global Wallets, accounting software and more available soon on the platform. Every product is fully integrated on one platform with a single sign-on. We securely store your identity, proof of address and business verification documents, so it’s less business admin each time you add products.