If your payee confirms that the payment you sent has not arrived within the timeframes set out in the payment confirmation, please get in touch with us as soon as possible.
We will try to help out by establishing what has happened to the funds. It may be that the payment is rejected or returned for reasons outside of our control. If that’s the case, you may receive less money back into your account than you originally paid, because of the fluctuating exchange rates.
If you are experiencing issues with an inbound payment, please be aware that we do not accept payments from a small number of countries. A list can be found here.